Sales Conditions and Stay Regulations

BOOKING PROCEDURES 

CONTRACT AND BOOKING Bookings may be made by email, on the internet, at our offices or directly on our website using our online booking system. The booking is made in the name(s) of the specified guest(s), and as such it is valid only for the guests whose name(s) appear(s) on the booking contract, along with the selected type of accommodation, the selected arrival and departure dates, the exact cost of the stay, the methods of payment to be used to confirm the booking, and the cancellation conditions.
By confirming the booking and/or the payment of the deposit/balance, the booking contract for the tourist services/packages is deemed complete, and as such, it is binding. Acceptance of the booking is dependent on payment of the deposit and/or balance of the total cost of the stay.
Any preferences expressed by guests in relation to the location of the accommodation are treated as such, and are not, therefore, contractually binding or able to be absolutely guaranteed, since the assignment of the accommodation takes place on site, at the exclusive discretion of the accommodation provider. The personal and contact details that you supply during booking will be used to issue a tax receipt for the amount of the stay (amount paid). Should you require a different sort of document (such as an invoice rather than a tax receipt) or should you require that the document be made out in another name, you will need to give us this information in the notes at the time of booking, because once the document has been issued it can no longer be changed.
We accept variations in terms of personal data, number of participants, or extra services with respect to what is indicated in the contract at the time of booking confirmation, if and only if communicated to the booking center within 14 days before the arrival date. If permitted by the modification conditions associated with the booking, any change request will be satisfied, in the presence of availability, with a consequent upward monetary revaluation of the original booking and of the services offered in the event of an increase in the number of guests, extension of the stay.
There are no refunds or coupons for stays or for reduced amounts compared to what is contained in the original booking confirmation or in the case of non-refundable bookings or made from fourteen to zero days before the arrival date. Any variation regarding the above must be communicated only by the email address: info@torredelporticciolo.it.
All accommodation, pitches, rooms and flats will be available only to the persons indicated on the travel documents. The management has the right not to give the keys of the accommodation to those who don't comply with this rule. The arrival and departure times as well as the availability of the booked accommodation and/or pitch and/or room and/or flat are defined in the accommodation regulations. If the customer doesn't arrive at the Campsite Village by 12:00 on the next day stated in the reservation, without giving any notice, the management reserves the right to cancel the reservation and make it available to third parties.

PAYMENT METHODS The price of the requested service is determined in the contract, with reference to what is indicated on the online sales system and/or through direct correspondence with the operators of the booking office. Prices are expressed in Euros and are inclusive of VAT.
Guests who wish to make/confirm a booking for a stay must proceed with the payment of the deposit/balance by the deadline set out in the quote, using the methods specified in the online booking or in emails from our personnel. The deposit/balance payment can be made by credit/debit card Visa - MasterCard or with the Pago In Conto system. XPay, Nexi’s online payment system, guarantees the security of the transaction. Where permitted by the payment conditions associated with the booking, payment can be made by bank transfer.
Failure to observe the terms of payment shall constitute an express termination clause that shall result in the legal termination of the contract, without prejudice to compensation for further damages suffered by the organisation. Failure to observe the terms of payment shall result in the loss of the favourable economic and ancillary conditions attached thereto. In the event that the accommodation facility detects a difference in rate as a result of an erroneous communication during the booking process, the balance of the reservation must be paid upon arrival directly to the accommodation facility.
Customers with reservations are required to pay the balance according to the conditions set out in the booking confirmation. Customers without a reservation are required to pay the balance on the day of arrival by credit card Visa - MasterCard, debit card or cash. Cash payment limit of Euro 2,000, in compliance with Italian law.
Payments by cheque are not accepted. Payments by bank transfer, if made on the same day as the date of arrival, are not accepted. The bank transfer, if specifically requested by the customer, must be made at least 7 days prior to the date of arrival.

TAXES Alghero City Council levies a “tourist tax” on non-residents, to be paid on site at our offices. The accommodation rates shown on the price list, on the web pages and in the confirmation schedule are inclusive of VAT. Should the tourist tax be subject to variations with respect to the current 10% rate and the amount due were to increase, the difference must be paid directly on site to the accommodation provider.

MARITIME TRANSPORT SERVICE. For customers who intend to purchase the maritime transport service in combination with a stay in the Camping Village, the partner agency requires immediate payment of the ship ticket when confirming the booking. Payment possible only by bank transfer. The rates offered in the estimate phase are not optional and can be modified until the final issue of the ticket, based on the discretionary choices of the sea carriers. The respective shipping companies define the conditions for modification/cancellation or refund of ship travel reservations (including change of passenger name, destination and date of travel). As an intermediary, we cannot intervene in any way on the modification/cancellation terms.

CHECK-IN PROCEDURES

CUSTOMERS ADMISSION. In order to gain access to the campsite, it is necessary to be authorized by the management. For entry and stay in the campsite, it is compulsory registration of every single person. Upon arrival, guests are advised to take note of prices and conditions applied in the Camping Village and is required to deposit a valid ID. Upon registration, the customer will be given a label to be affixed on the windshield of the car or motorcycle or motor home and an identification bracelet (to be worn MANDATORY for the duration of the stay) to be shown at the request of the supervisors and returned upon payment. THE ENTRANCE IS ALLOWED ONLY TO THE GUEST OF THE CAMPING EQUIPPED WITH BRACELET WHICH MUST BE WORN ON THE WRIST AND NOT ON RUCKSACKS, ANKLES, ETC. The guest who refuses to wear the bracelet will not be allowed access to the facility and will lose any amount already paid.
In case of subsequent changes relating to people, services, and guests, the customer agrees to inform the Reception. If a person not registered was found, it will be charged to the account of the crew to whom that person refers, from the 1st day of arrival. Whoever shows disrespect towards these rules will have to leave immediately the campsite. Upon arrival, the customer is required to view the evacuation routes, the rates, the rules for the stay, office and cash timetables, emergency number, restaurant, minimarket and bar times, and all that may affect the life in the village. In any case, the entry into the campground constitutes full acceptance of the Rules of stay.

VISITORS. Customers are allowed to receive guests in the camping village. The authorisation regarding the entry of visitors is at the total discretion of the Campsite Management, following the depositing of their relative Identity Cards. The visitor shall be allowed only in daytime presence, on foot and on payment of the appropriate fee listed on our camping list. Underage guests are not allowed, unless adults, who are obliged to monitor their conduct during the entire stay in the camping village, being responsible of them according to the law, accompany them. Visitors have to look over the pricelist and conditions applied in the Village Camping on their arrival. The failure to comply with the regulations entails the immediate removal of the guest from the Campsite according to the final decision of the Campsite management. The visitor rate does not allow for reductions based on the age of the guests and the duration of the visit. For those wishing to get to know the camping site, a visit of less than 15 minutes is allowed, upon delivery of an identification document. In any case it is not allowed the access to the camping by any means of transport, be it motorized vehicle, bicycle, scooters and similar.

HOUSING ALLOCATION. The assignment of accommodation and camping spaces is carried out according to the final decision of the Campsite Management. Any indications received from customers about the location of the accommodation, are treated as such and have no contractual nature or absolute guarantee, as the assignment of accommodation and camping spaces is carried out according to the final decision of the Campsite Management. Where required and considered possible by management, the change of accommodation involves the payment of the highest fee (if any), as well as the extra payment of EUR 100,00 for cleaning costs. No refund shall be granted for changing of accommodation with lower rate than the originally booked. Pictures of the interior of the accommodation in the brochures or in the site are to be considered as representations but do not constitute a means of indicating the equipment of the accommodation itself. Any pots, ornaments etc. may be different or not present. Photos or adverts are not a substitute for the inventory visible on the site. The customer is required to consider the description in the site in relation to each category of accommodation.

HANDOVER OF ACCOMMODATION from 5:30 p.m. Departure: The client must leave the accommodation in the last day of stay by 9:00. It will also be charged the day of departure if this takes place after 9:00. For arrivals after 11:30 p.m., the night porter will arrange to collect the keys and the withdrawal of documents and check-in takes place until the next morning. Late Check Out Village: with an additional fee of 70% of the cost of the daily rate, you can keep the accommodation until 4:00 p.m. the day of departure. The late check-out is subject to availability and must be requested in the main office the day before departure.

DEPOSIT FOR ACCOMMODATION.  Upon arrival, the customer will be asked to provide a valid credit card as a guarantee for the accommodation and what is provided internally. The same shall also be provided to guarantee the total balance of what the customer owes upon checkout. Rechargeable credit cards or not linked to a current account are not accepted. The Management reserves the right, in any case, to use the credit card provided, to deduct the cost of breakages/shortages verified and attributable to the responsibility of the guest. In the event that a customer does not have a credit card, a deposit of EUR 350.00 by cheque will be required. This amount will be returned upon departure, subject to checking by the staff and any breakages or shortages will be deducted. Cash deposits are not accepted. The holder of the credit card or cheque issued must be the reservation holder and must be present at the time of check-in. The customer expressly authorises the use of the credit card issued as a guarantee or any security deposit in the event of any damage found by authorised personnel. The customer must then promptly check that the accommodation is suitable and without problems, and that everything stated on the list within the accommodation has actually been provided. The customer must immediately inform the staff of anything missing or any problems, or if the accommodation is not sufficiently clean, to allow the management to resolve the issue(s) immediately and to enable the customer to begin his/her holiday as expected. No complaints will be accepted at the end of the holiday concerning problems not formally highlighted at the time of the initial handover of the accommodation. It is essential for the customer to request as soon as possible any accessories and optional extras to be included in the quote and to then ensure that they are clearly stated in the contract.

Any damage reported during the holiday or found on departure will be charged to the customer at the following rates:

• damages to TV, fridge, air conditioner unit, 500 eur each;
• damages, scratches or similar to walls, doors, windows, mosquito nets, chandeliers, glass, mirrors and lighting in general, 350 eur each;
• damages to beds, furniture components, mattresses, 350 eur each;
• damage to garden furniture, where present, 350 euros each;
• damages, holes, tears, non-washable stains to curtains, sofas and cushions, 250 eur each;
• damages, holes, tears, non-washable stains to blankets and duvets, 100 eur each;
• damages to pillows, bed linen and towels, 50 eur each;
• damages of any kind to the indoor/outdoor table and indoor/outdoor chairs, 150 eur each;
• damage to wc/bidet/shower, 350 eur each.
• damages of any kind not specified in the list, 350 eur each.

Damage means any variation with respect to the state of the accommodation unit at the time the keys were initially handed over, excluding existing damage or defects already noted formally by the Customer.

Any lack of one or more components of the kitchen will result in the charge of the relative costs, as indicated by the accommodation equipment list on the web page relating to the accommodation.

Blankets and bath towels may not be used for any reason outside the home. Mattresses and beds may not be moved or placed outside the home. In relation to blankets, duvets, sheets, towels and curtains, the cost stated above will be requested should it not be possible for them to be cleaned by the laundry service, in the incontestable opinion of the Management.

NOTES FOR CUSTOMERS STAYING IN ACCOMMODATION
The kitchenettes in our accommodation are equipped with sufficient dishes, crockery and cutlery to match the number of customers. Blankets, pillows, bed linen and towels are supplied.
The daily tidying up of the accommodation is not included in the price. Final cleaning costs included. The kitchenette, where present, must in any case be left clean by the customer. Otherwise a penalty of €50.00 will be charged.
Small and medium-sized pets  are permitted in Standard Double Room , Bungalows Basic -Superior, Chalets, Mobile Home Deluxe and Mobile Comfort, with a daily supplement and compulsory final cleaning of EUR 50.00. It is obligatory to inform us of this when booking.
In the presence of infants 0/2 years old, a cot will be provided at a cost included in the price. Maximum one cot per accommodation. The infant must always be included in the availability search on our website and when booking. If it is not included in the booking, the mandatory service will be paid on site at a cost of €10.00 per day. Some accommodation can only be reserved in the presence of children over 3 years of age and the indication is given when booking directly or online.
Air-conditioning available for a charge in the Chalets, Mobile Homes (excluding the Comfort), Mediterranea Suite, Double Standard Room, Mini Lodge. These accommodation are equipped with a modern air conditioning system operated with a card. Use of the system is optional and a supplementary charge of EUR 40,00 per 24 (non-continuous) hours of usage applies. The service can be purchased during booking or directly at the resort and is not refundable.
Included in the price: first set of sheets and towels (additional linen changes charged at EUR 15,00 per person per sheet/towel), water, electricity and gas, a parking space for a car or motorbike (any additional parking space for a car/motorbike is subject to a fee. In this regard, see the campsite rates), swimming pool service including sun loungers, two children's play areas, use of tennis court and table tennis table, mini-club (3 years) and entertainment during the period when it is active.

RESTAURANT SERVICE. BREAKFAST/HALF BOARD/FULL BOARD: the aforementioned services must be purchased for the number of persons declared and stated in the booking confirmation; they will be charged for the duration of the stay and will not be refunded in the event of cancellation/non-use, nor will they be converted into other services of an equivalent amount. Breakfast, served at our Bar with non-buffet service, includes: 1 croissant, biscuits with nutella and jam, 1 fruit juice, 1 hot drink to choose between tea, coffee, cappuccino, latte macchiato. Lunch and dinner at our Restaurant, are with table service (limited menu) for the main courses and include one first course + one second course with side dish, fruit or dessert. Water jug included. Extra drinks are charged. Service offered in the restaurant's indoor dining room. Times: breakfast 7:30am-10:30am, lunch 12:30am-1:30pm, dinner 7:30pm-8:30pm.
Gluten-free dishes are available (please let us know when booking if you will require gluten-free dishes during your stay). Any special needs, e.g. vegan, vegetarian or other customers, must be communicated in writing before arrival. The possibility of handling any special requests must be confirmed in writing.

ASSIGNMENT OF PITCH. It is compulsory for the customer to occupy the pitch that the Office Acceptance has assigned to him or wait for an attendant who would show him the pitch assigned to him. The occupation of a different pitch from that assigned is permitted only with the express written consent of the campsite, with the then completion of a new registration procedure. The Campsite Management reserves the right, according to its final irrevocable decision, to move the equipment that has not been positioned in the location assigned together with the cars left in the camping space. The assignment of the pitches is made to unquestionable judgment of the Management. 

STAY IN CAMPSITE. It is calculated from whatever time on the day of arrival to 10:00 a.m. on the day of departure. Should the stay extend beyond that time (10:00 a.m.), an extra day will be charged. In some periods of the season (e.g. in mid-August), it is possible to introduce a minimum stay. Groups of only minors are not accepted.

DEPARTURES. Upon departure, it is mandatory to stop at the exit and present the fiscal receipt to the assigned staff.

SERVICE/HOLIDAY PACKAGE SUPPLYING. Should the customer not arrive at the Camping Village before 12:00 a.m. of the day following the expected arrival date, without giving any notice, the management reserves the right to cancel the reservation and offer the vacant accommodation to others. The customer agrees to pay for the entire stay even in the event of early departure or late arrival.

STANDARDS OF BEHAVIOR FOR CLIENTS AND THEIR GUESTS
In order to purchase items inside the camping village, it is compulsory to use a pre-paid card that can be collected at the reception or at the Café. The issue of the aforementioned card is free of charge for the client and the entire amount unused shall be returned upon departure. In case of loss, the sum of EUR 5,00 shall be charged from the card total amount on the card. On the day of departure (or, if necessary, the day before), guests can be refunded for the amount not spent. This operation must take place during the opening hours of the cash desk (8.30am-1.00pm and 5.00pm-8.00pm). Refunds will not be made by bank transfer in case of forgetfulness, nor will downloads be made outside the aforementioned times. The use of the card is discretionary and is necessary if you wish to make purchases at our shops. Cash payments are not accepted under any circumstances (except for beach bars) even for one-night stays.

CASHIER’S OFFICE OPENING HOURS: 8:30 am – 1:00 pm / 5:00 pm – 8:00 pm. For payments made outside these hours, a surcharge of EUR 50,00 shall be added.

WATER USE. The water in the fountains can be taken only for drinking purposes. We would like to remind you that water is a precious resource, particularly in Sardinia, and we trust in your common sense in its use. Washing cars or motorbikes inside the campsite is strictly forbidden. Washing dishes and linen is only allowed in the areas designated for that purpose.

CAMPING HYGIENIC SERVICES. Our sanitary blocks have undergone a major redevelopment and renovation. You will find new and modern facilities with shower, toilet and bidet. Guests must use common services with the maximum care for decorum and cleanliness. You are asked to take care when using the facilities; since finding them clean is a pleasure and leaving them clean is a duty for all of us. The facilities will be sanitized daily, at specific times, using high-pressure jets and various detergents. It is strictly prohibited to empty chemical WCs into the communal toilets. If you fail to comply with this prohibition, you will be asked to leave the campsite immediately. At this campsite, we are committed to using renewable energy, and to this end, we have installed various types of solar panels on the roofs of certain accommodation and facilities.

LIGHTING OF FIRES. For safety reasons, it is strictly forbidden to light fires of any kind. The use of special cooking grills located on site is only allowed on days when the wind does not blow a “moderate” intensity greater than force 3 on the Beaufort scale (wind speed between 5.5 and 8 m/s). The use of gas stoves camping is allowed within a distance of over 1 meter from the surrounding vegetation. Barbecues may be used only with prior authorization from the reception. Matches and cigarettes should be extinguished with care. Failure to respect this guideline poses a serious risk to people and property, and is also illegal, and shall result in removal from the campsite.      

RESPECT FOR VEGETATION. Digging channels or holes in the camping area is forbidden. All plants and structures on the campsite must be treated with care. It is prohibited to tamper with the vegetation in any way, such as by hanging hammocks, clothes lines or electrical cables from it, or attaching any other objects to it. Our staff members are authorised to remove immediately and without prior notice any such items attached to the trees. You are advised to equip yourself with a clothes horse. In the event of vegetation being chopped down or removed, without prejudice to eventual claims for compensation of damages or any other legal claims, the person responsible will be removed from the campsite.

DISPOSAL OF WASTE. Every guest must ensure maximum cleanliness within his camping place or accommodation, putting all rubbish into the suitable containers, and must leave all occupied spaces in perfect order on departure. It is also forbidden to dispose of the waste water of any kind and from any source outside of the specified locations in places of accommodation (mandatory for the discharge of sewage of caravans and camper vans) and / or outside the toilets. According to the municipal regulations, a separate collection of waste is carried out within our facility: plastic, paper, glass, cans, wet. Please pay close attention to the regulations on waste sorting. The market sells refuse sacks for all types of waste. After use, guests must take care to close these sacks properly in order to avoid any material falling out, and must dispose of them in the appropriate containers at the waste-sorting points.

DISINFESTATION: as per the general prescriptions, in winter (but also during the season when the facility is open), regular rat extermination and mosquito disinfestation operations are carried out to ensure the maintenance of the highest hygienic conditions. On the days in which the disinfestation operations are carried out, the customer is asked to keep the doors and windows closed during the operation, and not to leave food or personal objects outside the accommodation. These operations are carried out in compliance with current legislation, using non-toxic components. We would remind our guests that the facility is located in the open countryside, and as such it may be subject to visits by ants, mosquitos, bees and other insects, as well as small field mice. Once you are aware of this, you are sure to be more tolerant. To this end, we would invite you to purchase mosquito repellent and citronella oil. No objections, or requests for reimbursement or changes to accommodation shall be entertained if motivated by the presence of mosquitos.

USE OF CABLES AND ELECTRICAL EQUIPMENT. The connection to the power supply shall be exclusively carried out by the Campsite personnel. It is forbidden to obstruct routes or viable places within the campsite with cables and / or any other instrument for the derivation of electricity. It is also prohibited therein to damage the surrounding vegetation in this way. The campsite staff is expressly authorized to immediately release without notice any cable and / or other instrument affixed in violation of the preceding paragraph. The same permission is granted in case of electrical connections which result not comply with current legislation. 

USE OF PUBLIC ADDRESS EQUIPMENT. To allow for rest, the gate will be closed from 11:30 p.m. to 07.30 a.m. During this period, guests may not make undue noise, use television, radio, or anything else that would disturb people’s rest. It is forbidden to engage in conduct, which disturbs the peace on the campsite, in its vicinity, and at the beach. The management, in its sole discretion, may make exceptions for entertainment activities.

PREVENTION AND SAFETY. The gas cylinders must comply with the directives given by the UNI CIG standards in force in Italy. In particular, the containers must be protected against accidental impacts and sunlight and located in safe areas. The maximum weight allowed is 5 kg. The equipment and all its contents must be approved and comply with all legal requirements or regulations, in particular in terms of compliance with fire prevention regulations.

CAMPING EQUIPMENT INSTALLATION. From 11:00 p.m. until 07:00 a.m. of the following morning, it is not permitted to erect or take down tents or install caravans.

PETS. Pets are allowed inside the camping village. The animals, which can stay in certain types of accommodation, must have the microchips and accompanied by the veterinary certificate. Upon arrival, the staff of the Camping-Village can ask these documents, and in case the owners do not have the documents, the Management may prohibit access to animals in the Camping – Village. Dog owners shall undertake to keep them on a leash, away from the bathing beach and the swimming pool, and to take care of their hygiene. For the animals staying in accommodation it is obligatory to pay the daily supplement and the integration of the final cleaning of EUR 50,00.

WI-FI available for an additional charge. Please be aware that, since the campsite is located on a nature reserve, the Wi-Fi signal is good but not great. Due to the lack of transmitters, and to the fact that – for environmental reasons – the area is not cabled, network congestion can be a problem, and it may be difficult to lock on to the signal. As for the telephone service, the only available operator is TIM whose signal is absent at some points in the village camping. Coming out the campsite, a few meters away, other operators will be active. Please be patient and tolerant in this regard.

MINORS. Underage guests are not allowed. Parents have the duty to accompany their children in the use of public facilities and the toilet. The management declines any responsibility. The use of the playground and other facilities is at complete own risk of users. Access to the playground is only allowed during the hours established by the management, and for children accompanied by adults.

SWIMMING POOLS AND JACUZZI RULES. The use of swimming caps in the pool is also compulsory for bald people. The use of the swimming pool is regulated by the following rules: please respect the indicated hours of use; have a shower before entering the swimming pool; diving is forbidden; it is prohibited to have a behaviour such as to cause harm to themselves or to other people; inflatables are not allowed. The access at the pools is allowed to children only if accompanied by adults. Any children, especially if unaccompanied, will be push away the pools, in which it is of course forbidden to dive. Access to the Jacuzzi tubs is reserved exclusively for adults. The jacuzzi area is for adults only and is a relaxation area not for playing and shouting. Children cannot access it even if accompanied by an adult. Please treat other people’s property with the respect it deserves.  

PRIVATE BEACH REGULATIONS: campsite lifeguards monitor the beach during the opening hours foreseen by law. In the stretch of beach reserved for the guests of Torre del Porticciolo Campsite it is forbidden to: - use the parasols without having the relative beach pass; - use parasols other than the one(s) you have been assigned; - take sunbeds from nearby parasols; - erect small parasols in between the pre-existing rows of parasols; - take one’s own deckchairs and sunbeds or to move the Campsite sunbeds near to the seashore; - play beach tennis, football; - fly kites in front of the parasol area; - occupy the beach area in front of the area where the parasols have been erected.

OPENING HOURS AND SERVICE OPENINGS (APPROXIMATE, SUBJECT TO CHANGE)
The opening of the bar-restaurant/pizzeria is at the discretion of the management.
I Velieri restaurant is open from June to  September
Pizzeria available from June to September
Bar open from May to October.
Swimming pools open from June to October
Jacuzzis (for adults only) available from mid-June to October
Beach service available from July to the end of September

ACCESS AND USE OF VEHICLES WITHIN THE CAMPING VILLAGE

CARS. Car use is authorized only for the arrival and unloading of camping equipment and luggage. It is not allowed to wash cars, caravans, and / or boat, etc., inside the campsite. Vehicles must circulate at walking speed (5 km/h.) and should be parked in their own camping place (camper vans) or in the correct car parks (for cars and motorbikes). It is possible to move around in the campsite with bicycles excluding the pedestrian area, inside the market and the toilets. Vehicles cannot circulate inside the campsite from 11:30 pm to 7:30 am.

CAMPERS. Access to the campsite of Camper vans is permitted only to those regularly certified, including for the purpose of accommodation, via the competent authorities. Reception staff may require submission of such documentation.

CIRCULATION. A set speed limit of 5 km/h is obligatory in order to circulate inside the campsite. The staff on site are authorized to confiscate bicycles that circulate at a higher speed limit than that in the preceding paragraph or in a way, that creates danger to others. The reasons will be made available to the adult who is responsible for the child.

PARKING. The accommodation is serviced with special parking areas located in the areas designated per emplacement. It is strictly forbidden to block any escape route by any means, under penalty of forcible removal. If the obstruction is repeated for the third time by the same means, this will be confiscated and returned to the rightful owner at the end of the stay. It is not possible to park a car on the pitch.

EMERCENCY MANAGEMENT

IN CASE OF FIRE. Inside the campsite are special loudspeakers that in case of serious fire will give an alarm. Upon the occurrence of such event customers will reach, in an orderly fashion, the points of “temporary meeting points” indicated by appropriate signs then will wait at the emergency point for a team that will lead them to the campsite collection point. The push-button alarm systems, located at various points around the complex as legally required, should be pressed only in the event of the sighting of a fire. Anyone activating the alarms without there being a real risk of fire shall be reported to the authorities and immediately removed from the campsite.

IF OTHER EMERGENCIES. Health, severe natural events, and situations such as public safety, inconveniences caused by the sea: contact the staff of the campsite if available, or see the information board at the entrance for all emergency telephone numbers.

APPROVAL

These general terms and conditions of sale are available on our website www.torredelporticciolo.it can be requested by email from info@torredelporticciolo.it and are deemed to be accepted in full at the time of booking and/or check-in; the customer therefore undertakes to comply with the above. 
The customer's failure to read - or knowledge of - these regulations does not constitute an excuse, nor does it justify demands of any kind from the user. Rude behaviour will not be tolerated.
The Management reserves the right to expel those who, in its unquestionable judgement, may disturb the harmony and safety of life in the village. In particular, the Management reserves the right to report to the competent authorities customers who behave aggressively towards anyone, commit theft or engage in any activity contrary to the law. Even in the event of expulsion from the accommodation for the above-mentioned reasons, the guest is obliged to pay the bill as per the contract/list.
The Italian version of the terms and conditions of sale shall be the predominant reference in the event of interpretation problems or in any case in the event of translation errors that may be present.

LIABILITY

CUSTOMERS RESPONSABILITIES AND/OR GUESTS. Customers and/or their guests are personally responsible to the Management and/or third parties for any damage to persons and/or property, direct and/or indirect, in any way caused because of behaviour taken as being in violation of the provisions of this contract and/or other regulations as applicable. Clients are required to keep strictly his or her belongings in a safe place. The campsite assumes no responsibility for any items lost or stolen that are not left in its direct custody or for damage due to accidents or injuries to guests. The management assumes no liability for damage to cars, caravans, or other property caused by falling branches and / or pinecones.

VARIATION AND WITHDRAWAL BY PORTICCIOLO SRL. If the customer does not pay and/or the payment made is not credited within the deadline indicated in the booking, Porticciolo SRL has the right to cancel the booking and withdraw from the contract without extensions and without paying the customer any reimbursement for presumed damages and/or penalties. Furthermore, the Camping Village has the right to withdraw from the contract for justified reasons (including the hypothesis in which the service has become excessively onerous and/or due to the occurrence of extraordinary and/or unforeseeable events), for reasons of force majeure and/or fortuitous. Written notice will be provided to the customer in advance.

CUSTOMER CARE. For general information and/or requests for a quote, you can contact us at the following references: Tel: +39 079 919007 / +39 079 919010 – Fax: (+39) 079 919212 – e-mail info@torredelporticciolo.it Cancellations or changes to the reservation are received only by email (booking@torredelporticciolo.it) or by fax at (+39) 079 919212. Cancellations by telephone are not accepted.

RELEVANT LAWS AND JURISDICTION. The buying and selling of products and services via electronic means is governed by article 18 of Legislative Decree 114/98 and subsequent modifications, as well as by the law n. 27 of 24/04/2020 tourism code. The sales contract entered into between the Customer and Porticciolo S.r. L. will be governed and interpreted in accordance with Italian law. For anything not expressly provided for by these conditions, the provisions of the Civil Code and the laws/customs on the matter are referred to. In the event of disputes or disputes concerning the stipulated stay contract and/or interpretations of the individual clauses of these booking conditions, reference will be made only to the text written in Italian. In the event of disputes arising between the parties, the Court of Sassari (Italy) is competent to hear the case.

GENERAL CLAUSES. By confirming the quote, the customer accepts the accompanying booking conditions, the accommodation rates in force at the time of booking, and undertakes to scrupulously comply with the regulations of the chosen accommodation facility. Porticciolo S.r.l., has the right to terminate the booking contract if the subscriber, his family members or his guests do not comply with the regulations in force. The photos are representative of the chosen accommodation category, which could then be different from the one shown in the photo, while presenting the standard features and services offered on the site, catalogue, email correspondence, online booking system.

AUTHORIZATION FOR VIDEO AND PHOTOGRAPHIC SHOOTING. The making of the reservation and check-in entails the authorization by the customer for video and photographic shooting which could be carried out in the places of stay by Srl Porticciolo and/or by third parties authorized by the same for exclusively advertising purposes, including online disclosure, in full compliance with current legislation on privacy pursuant to Legislative Decree 30 June 2003 n. 196 and with full recognition of the rights and faculties contained therein. The granting of authorization by the customer is a release for Srl Porticciolo and/or for third parties authorized by it to use the video and photographic footage for the purposes and by means of the methods indicated in paragraph 1, unless otherwise expressed by the customer at the time of filming.